Aduc helpdeskadmin
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In an ideal world a helpdesk would take care of most Active Directory related problems before they'd escalate up an expensive support chain. Unfortunately, we don't live in an ideal world, and the one thing that's keeping most helpdesks from solving relatively simple tasks, is the extensive access they'd need to be given to all sorts of resources. ADUC HelpdeskAdmin helps solve this problem. ADUC HelpdeskAdmin allows helpdesk employees to perform Active Directory (and many other) tasks from behind their own workstation, with the restrictions you impose.
ADUC HelpdeskAdmin offers the following functionality: Active Directory Access restriction modeling via ADUC HelpdeskAdmin Profiles, Roll Back of any mutation made to your Active Directory or network environment, Add Printers to Computer Users (real time), Find Users and their Printers (real time information), Scan for the computer a user is logged on to (real time information), Extensive Eventviewer Logging, Remote Control, Share Man
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