Proactive customer support
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Install in minutes and keep track of customers and their support requests. ProActive Customer Support makes it easy to record, update and report on your customer support activities. Give your boss reports that document your efforts. Graphical and text style reports are included and you can copy and modify the provided reports or create your own from scratch using the integrated Report Designer. Export to a variety of formats. Customizable screens let you change field labels, positions, etc. Sort, filter, search data easily with multiple ways to accomplish these tasks. Designed to be easy to learn and use.
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